Hotel Policies
Reservations
- Subject to availability a payment request will be sent to you once we have received your reservation request.
- A deposit of 50% of your stay total is required to gaurantee your reservation.
- Deposit must be made within four calendar days of the receipt of the reservation form, or availability can not be gauranteed.
Check in
- 15:00 – If you arrive early and your room is vacant and ready you may occupy it, if not we will gladly store your luggage until such time that it is ready.
- Payment in full, along with a government-issued ID, must be received in order for you to check-in.
Check out
- Until 11:00
Children
- Babycots for children up to 2 years old are available at no extra cost upon request.
Payments
- Payment in full, along with a government-issued ID, must be received upon your arrival.
- We accept cash, bank deposits, and credit card.
Cancellations
- Cancellation requests will only be accepted by email to info@hoteldiamond.gr
- Cancellation requests received 30 days or more from your scheduled arrival date will be fully refunded minus any banking/money transfer costs.
- Cancellation requests received less than 30 days will receive no refund.
- ‘Non-shows’ your deposit is forfeit and will not be refunded
Early departures
- If for any reason your departure is earlier than planned, you will NOT receive a refund.
Cleaning
- Your accommodations are cleaned and stocked with fresh linens and towels prior to your arrival.
- Cleaning is provided for all rooms on a daily basis.
- Towels are changed on a daily basis.
- Linens are changed every three days.
General Policies
- Pets are NOT allowed
- Smoking is striclty prohibited in all inside areas of rooms and apartments. Smoking on the balconies is allowed.